Some may remember the days when managing an e-commerce site was strictly an IT responsibility. Changing a homepage banner or launching a new promotion required raising a helpdesk ticket and hoping for a smooth, timely update. Today, this approach seems absurd, as e-commerce solutions have shifted into the business domain, run directly by e-commerce managers […]
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With businesses constantly evolving, having a robust CRM system is essential for staying ahead of the competition. A Salesforce consultant can be the key to unlocking the full potential of your Salesforce platform, ensuring that it aligns perfectly with your business goals. Whether you’re looking to optimise your existing CRM system, or you need a
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In today’s competitive market, having a well-crafted loyalty programme is crucial for businesses aiming to enhance customer retention and engagement. A well-designed loyalty programme not only rewards repeat business but also strengthens customer relationships, driving long-term loyalty. To effectively manage and optimise these programmes, businesses need a sophisticated solution like Salesforce Loyalty Cloud. Luckily, we
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In today’s e-commerce battleground, efficient order management is critical to success. At FORWARD, as a leading Salesforce technology partner, we provide comprehensive Salesforce order management solutions customised to streamline your order management process, boosting customer satisfaction and optimising supply chain operations. Understanding order management Order management is the backbone of any e-commerce business, covering the
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Partnering with the right Salesforce integrators can make a significant difference when considering Salesforce implementation. Here’s how to start with Salesforce implementation, understand the role of Salesforce integrators, and see why FORWARD could be the ideal choice for your needs. How to Start with Salesforce implementation Starting with Salesforce implementation involves a structured approach to
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Are you currently using Salesforce Marketing Cloud but not seeing the results you expect? The FastForward Marketing Cloud Enablement Accelerator is the solution you’re looking for! At FORWARD, we’re passionate about unlocking the full potential of Salesforce Marketing Cloud for your business. Our FastForward Marketing Cloud Enablement Accelerator is more than just a training programme; it’s
When considering a powerful CRM solution like Salesforce, understanding the Salesforce licensing cost is crucial. We know the ins and outs of Salesforce, and we’re here to provide you with a comprehensive guide to help you navigate the complexities of Salesforce licensing. Whether you’re in e-commerce, retail, or another industry, knowing the costs involved can
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Salesforce Marketing Cloud is a powerful platform that helps businesses streamline their marketing efforts and engage with customers more effectively. However, many companies are unsure about the actual costs associated with using this tool. In this article, we’ll explore the pricing, fees, and overall impact of Salesforce Marketing Cloud to help you determine if it’s
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Einstein for Marketing summarised AI is marketers main focus and biggest headache. Most prominent statement coming from the 9th state of Marketing meaning marketers rank AI adoption as both their #1 priority and their #1 challenge. Engaging with customers in real time, creating a cohesive customer journey and improving the use of tools and technologies
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Salesforce is a pioneer in making simple and intuitive generative AI available for business users to empower customers. There is much to learn about its capabilities on how you can drive productivity within your organisation with predictive and generative AI. From Marketing to Sales, Customer Service and Commerce AI, Salesforce empowers sellers, agents and marketers
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