Insights

When aiming to drive digital transformation and improve customer engagement, choosing the right Salesforce agency is key. A trusted Salesforce partner brings the expertise needed to maximize Salesforce’s cloud solutions, aligning your CRM strategy with your business goals. Whether you’re a large enterprise or a fast-growing e-commerce business, partnering with a Salesforce agency ensures the […]

As businesses grow, so do their challenges. Managing service desk inquiries, streamlining sales efforts, and delivering personalized customer experiences can strain even the most efficient teams. Enter Agentforce, Salesforce’s innovative tool that empowers organizations to build and manage autonomous agents, revolutionizing how tasks are handled across departments like Marketing, Commerce, Sales, and Service. What is

Building strong customer bonds is vital for any organisation’s prosperity in today’s fast-paced business world. You can achieve sustainable growth by fostering meaningful relationships, engaging with them, and ensuring their satisfaction. This post delves into the benefits, features, and advantages of Salesforce Loyalty Cloud and how it can enhance your efforts to establish customer loyalty.

With businesses constantly evolving, having a robust CRM system is essential for staying ahead of the competition. A Salesforce consultant can be the key to unlocking the full potential of your Salesforce platform, ensuring that it aligns perfectly with your business goals. Whether you’re looking to optimise your existing CRM system, or you need a

In today’s competitive market, having a well-crafted loyalty programme is crucial for businesses aiming to enhance customer retention and engagement. A well-designed loyalty programme not only rewards repeat business but also strengthens customer relationships, driving long-term loyalty. To effectively manage and optimise these programmes, businesses need a sophisticated solution like Salesforce Loyalty Cloud. Luckily, we

In today’s e-commerce battleground, efficient order management is critical to success. At FORWARD, as a leading Salesforce technology partner, we provide comprehensive Salesforce order management solutions customised to streamline your order management process, boosting customer satisfaction and optimising supply chain operations.  Understanding order management  Order management is the backbone of any e-commerce business, covering the

Partnering with the right Salesforce integrators can make a significant difference when considering Salesforce implementation. Here’s how to start with Salesforce implementation, understand the role of Salesforce integrators, and see why FORWARD could be the ideal choice for your needs.  How to Start with Salesforce implementation  Starting with Salesforce implementation involves a structured approach to

Are you currently using Salesforce Marketing Cloud but not seeing the results you expect? The FastForward Marketing Cloud Enablement Accelerator is the solution you’re looking for!   At FORWARD, we’re passionate about unlocking the full potential of Salesforce Marketing Cloud for your business. Our FastForward Marketing Cloud Enablement Accelerator is more than just a training programme; it’s

When considering a powerful CRM solution like Salesforce, understanding the Salesforce licensing cost is crucial. We know the ins and outs of Salesforce, and we’re here to provide you with a comprehensive guide to help you navigate the complexities of Salesforce licensing. Whether you’re in e-commerce, retail, or another industry, knowing the costs involved can