Discover Salesforce Service Cloud
Break boundaries with Salesforce Service Cloud
Salesforce Service Cloud provides advanced customer service solutions that resolve cases faster, better, and smarter. This platform allows you to connect with customers like never before.
Go for gold in your customer service with this opportunity to expertly gather, manage and respond to all customer interactions.
Personal and performance driven
- Unified Customer View: Build towards a 360° view of each customer, including their chosen channels and specific purchases, to provide tailor-made support.
- Streamlined Experience for Support Agents: Equip your customer service team with intuitive tools that enable quick and efficient responses to customer inquiries.
- Multi-Channel Listening and Response: Engage with customers across various digital channels, including messaging, chat, and social networks.
- Intelligent Customer Service: Use integrated AI to deliver personalized and intelligent customer service.
- Knowledge Base Expansion: Gain insights and expand your knowledge base through interactions with customers.
- No Additional Configuration Required: The platform is ready to use without further configuration or coding.
Key Features of Service Cloud
- Customer Service: Provide agents with a holistic view of every customer, whether they’re in the contact center or working remotely. Scale and optimize service by leveraging AI and integrating popular support channels—such as phone, messaging, and chat—directly into the agent workspace.
- Self-Service: Help customers find critical answers quickly and on their terms. Connect them to everything from account information to helpful agents.
- Digital Channels: Reach customers on every digital channel. Whether through mobile messaging, web chat, or social networks, the Service Cloud helps you deliver a consistent experience while increasing customer satisfaction (CSAT).
- Field Service: Enhance the productivity of your field service operations with optimization tools for both online and offline activities.
How can FORWARD and Service Cloud help you?
Whether you’re a large enterprise or a small business, Service Cloud is suitable for any organization that interacts with customers. We are here to help you excel in customer service and provide the best support possible.
Moving forward?
Interested in equipping your company with Service Cloud? We’ll begin by assessing your specific needs in one or more workshops. Then, we’ll define the requirements in user stories and establish the workload.For the kick-off, we’ll collaborate to decide on the length of sprints and the best approach. In the final stages, we’ll focus on configuration and development.
