Smart shopping with
Salesforce B2C Commerce Cloud
What is Salesforce B2C Commerce Cloud?
Salesforce B2C Commerce Cloud is an intelligent and inspiring enterprise e-commerce platform that delivers a mobile-first commerce experience, enabling customers to enjoy a seamless shopping journey across all sales channels, including web, mobile, and social media. Businesses can create personalized shopping experiences, extend digital sales to in-store, and benefit from higher conversions, better user experiences, and built-in AI capabilities.
Salesforce B2C Commerce Cloud vs. Salesforce CRM
While Salesforce B2C Commerce Cloud is a dedicated e-commerce platform, Salesforce CRM (Customer Relationship Management) is a separate product focused on managing customer relationships, sales processes, and overall business operations. However, both platforms are part of the broader Salesforce ecosystem and can be integrated to provide a comprehensive solution for businesses.
Discover the key features and benefits detailed further on this page.
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Solutions
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FastForward Commerce Cloud Accelerator
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Industries
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Retail
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Manufacturing
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Hospitality
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Consumer Goods
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Telecom
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Media
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Automotive
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Groceries
The ultimate shopping experience, anytime and anywhere.
Key Features of Salesforce B2C Commerce Cloud
Align products, pricing, and catalogues: Ensure consistency across your product offerings, pricing, and catalogues.
Drive revenue with customer insights: Gain valuable insights into customer behavior to drive revenue and guarantee seamless e-commerce transactions.
Future-proof with AI and Personalization: Stay ahead of the curve with features like artificial intelligence, personalized content, and recommendations powered by Commerce Cloud Einstein.
Excellent SEO implementation: Optimize your online presence with robust SEO implementation to attract more customers.
FORWARD, Commerce Cloud and YOU – the winning team
Benefits of Salesforce B2C Commerce Cloud
Create Personal Shopping Experiences: Deliver tailored shopping experiences across all sales channels, both online and offline.
Unified Digital Commerce: Connect with shoppers whenever and wherever they are, creating unified and intelligent digital commerce experiences.
Faster Content Creation and Delivery: Use the intuitive page builder tool to create, customize, and deliver content across every commerce experience quickly.
Maximize Brand Performance: Launch campaigns sooner, grow faster, and reach more customers by leveraging the power of Salesforce B2C Commerce Cloud.
Inspire Brand Loyalty: Create innovative customer experiences that drive conversions and foster long-term brand loyalty.
