Pay for resolutions, not experiments.

SALESFORCE AGENTFORCE HELP AGENT

A service agent you deploy in minutes, grounded on your knowledge

Agentforce Help Agent is a prepackaged, autonomous service agent from Salesforce. It connects to your knowledge base and answers customers and employees across voice, web, portal and messaging, with guided set-up and prepackaged actions. You pay only when it resolves an issue from start to finish. Salesforce says its own help portal has resolved 70% of 4.3 million inquiries this way.

A fast set-up exposes your weak spot: the knowledge behind it. FORWARD checks your articles, connects your channels, defines with you what counts as a resolution, and proves the agent on your real questions before you scale. It runs on Service Cloud.

Key benefits

Live in minutes

Turn on voice, web, portal and messaging from a single screen, with prepackaged actions.

Grounded on your knowledge

Answer from your own Salesforce Knowledge, with access controls and an audit trail from the Trust Layer.

Paid per resolution

Pay when the agent resolves the issue on its own, so the cost follows the result.

Help Agent or your own agent?

The Help Agent is packaged and opinionated: fast to deploy, built for service. If your processes need custom topics and actions, you build your own Agentforce agent. Our Agentforce accelerator sets up a first agent and proves it over three weeks. Either way, the order is the same: knowledge, then agent, then scale.

Have more questions? Here’s an FAQ

What is Agentforce Help Agent?

It is a prepackaged, autonomous AI agent for service. It connects to your knowledge base, resolves customer and employee questions across voice, web, portal and messaging, and runs on the Agentforce 360 Platform with the Einstein Trust Layer.

What counts as a resolution, and what does it cost?

Salesforce charges only when the agent resolves an issue autonomously, start to finish. Get the exact definition of a resolution in writing before you sign, because it drives your cost. Salesforce license cost for Service Cloud comes on top.

How is the Help Agent different from Agentforce for Service?

The Help Agent is a ready-made agent, deployed in minutes. Agentforce for Service is the wider set of tools to build your own agents with custom topics and actions. Many companies start with the first and add the second.

What do we need before we start?

Knowledge articles that are current and complete for your top case reasons, and clear channels. We check the knowledge first, because the agent is only as good as what it can read.