Make Every Customer Touchpoint a Winning Move

SALESFORCE COMMERCE CLOUD

One commerce suite
for B2C and B2B

Salesforce Marketing Cloud is a comprehensive marketing platform that enables businesses to create exceptional customer experiences. This by creating dynamic content and managing personalized customer journeys across email, mobile, social media, web, and advertising.

AI-powered data analytics guide you in optimizing campaigns, maximizing ROI, and driving sustainable business growth. Whether you’re automating marketing tasks, analyzing data, or crafting personalized experiences, Marketing Cloud provides the tools to succeed.

Key benefits

Unified commerce

Run storefronts, orders and customer data on one connected Salesforce platform, instead of separate systems.

Headless and composable

Change the front end without touching the back end, and choose the storefront architecture that fits.

AI built in

Use AI for product recommendations, personalized content and merchandising, from product descriptions to promotions.

One view of the customer

Connect commerce to Sales Cloud, Service Cloud and Marketing Cloud, so every team works from the same customer data.

Built to scale

Grow from hundreds to hundreds of thousands of products, and from local markets to global operations.

Orders and inventory in sync

Manage orders and inventory across web, stores and other channels in one system.

How we help accelerate you to reach the finish

We start with who buys from you and how, because that decides whether you need B2C Commerce, B2B Commerce or both. Then a fixed team builds it from kickoff to launch, with no rotations.

After launch we stay on board and track the goals we set at the start. Your storefront, your orders and your integrations keep improving at the pace your business sets.

1. Use case definition workshop

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.

2. Data cloud and standard Salesforce connectors setup

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.

3. Data ingestion and testing

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.

4. Unified profiles

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.

5. Data modeling based on the defined use case

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.

6. Hands-on training.

Next, we establish essential data connections between your systems and Salesforce, ensuring a seamless data flow.
THESE STEPS IN PRACTICE?
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Related Commerce Cloud Products

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Order Managament

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Loyalty Management

Build loyalty programs for B2C and B2B customers, with rewards that follow buyers across channels.

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Einstein AI & Agentforce

Product recommendations for shoppers, AI merchandising for B2B teams and AI agents across Salesforce.

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Check out our Commerce Cloud Accelerators

Have more questions? Here’s an FAQ

What is Salesforce Commerce Cloud?

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How long does a Commerce Cloud implementation take?

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What does Commerce Cloud cost?

Salesforce license cost depends on your edition, your sales volume and your contract. Implementation and run costs come on top. We model the total cost of ownership with you before you commit, so you can compare it with what you spend today.

Do you provide support after go-live?

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