Let agents work the pipeline. Keep sellers on the deals.

SALESFORCE SALES AI: AGENTFORCE FOR SALES

AI agents across the deal cycle

The average seller spends 40% of their time selling, according to Salesforce’s State of Sales research. Agentforce for Sales takes over part of the rest: an SDR agent that qualifies inbound leads, answers their questions and books the meeting, a Sales Coach that role-plays the negotiation with your rep, and automatic pipeline updates.

Agents are only as good as your records. FORWARD cleans and connects your data first, then starts with one agent and proves it before you scale. Our Agentforce accelerator is built for that first step.

Key benefits

Inbound leads answered at once

The SDR agent replies by email or WhatsApp, handles objections and books meetings, then hands the lead to a human.

A coach for every rep

The Sales Coach lets sellers practice pitches and negotiations on the opportunity record, without waiting for a manager.

A pipeline that updates itself

Agents keep stage, next steps and other fields current, so leaders see where every deal stands.

Einstein is the intelligence layer: lead scores, forecasts and generated emails. Agentforce is the autonomy layer: agents that act on them. The SDR agent was first announced as the Einstein SDR Agent, and Einstein Copilot became Agentforce. Read the full story in Einstein AI and Agentforce.

Have more questions? Here’s an FAQ

What is Agentforce for Sales?

Agentforce is Salesforce’s platform for AI agents, and Agentforce for Sales is its sales offering: an SDR agent for inbound leads, a Sales Coach for sellers and agents that keep the pipeline up to date. They work inside Sales Cloud, on your CRM data.

What does the SDR agent do?

It answers questions from inbound leads, handles objections, qualifies the lead and books a meeting with a human seller. You set the rules of engagement, such as how many attempts it makes and when it hands over.

Do we need clean data first?

Yes. Agents act on your records, so duplicates and gaps become wrong answers. We clean and connect the data first, and prove one use case before you scale.

What does it cost, and how do we start?

Salesforce includes Agentforce for Sales in its Max edition and offers it as an add-on to other editions, priced per user or by usage. We start small: one agent, one use case, a clear result, then we scale.