Why are customers leaving at checkout with a full cart?

Most checkout drop-off doesn’t come from a broken page or a failed payment. It comes from small frictions that quietly break trust: a delivery date that appears too late, costs that weren’t clear upfront, a process that feels one step too long.

For a high-volume retailer, these moments add up fast. And most of them are hiding in plain sight. We know exactly where to look.

Find out where your business is losing customers during checkout. Our Salesforce experts audit your full checkout and fulfilment flow, and deliver a report with a prioritized list of improvements customized to your platform, your volumes and your customers.