FORWARD’s experts built a faster, more effective starting point for Salesforce Service Cloud implementations: personalized, multi-channel support that meets what your customers expect. Initial setup starts at €60,000.
The accelerator starts with a customized Service Cloud console for case management. A multi-channel setup covers email, web forms and voice (bring your own telephony). Automated case routing and a supervisor dashboard simplify distribution and oversight. Consent management and the right to be forgotten are part of the setup, alongside basic knowledge management, process automation, and reports and dashboards. We migrate your open cases, accounts and contacts and integrate Service Cloud with Salesforce Marketing Cloud. Once cases flow, our Agentforce accelerator adds a first AI agent on top.
What is the Service Cloud Accelerator?
How much does a Service Cloud implementation cost?
Which channels does the Service Cloud Accelerator support?
How does it handle data privacy requirements?
