Launch Marketing Cloud with minimal custom development

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THE MARKETING CLOUD ACCELERATOR

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From license to first campaign

Salesforce Marketing Cloud, also called Marketing Cloud Engagement, delivers value when campaigns go out, not when the license is signed. The Marketing Cloud Accelerator gets you there with custom email templates, pre-built journeys and a preference center that you adapt to your brand, with minimal to no custom development. It works even if your team is new to marketing automation.

The steps

1

Discovery workshop

We start with your goals and what the platform has to do for them.

2

Set-up and integration

We set up your environment and connect it to your CRM.

3

Templates and journeys

You get email templates, a tested preference center and pre-designed journeys, in three languages.

4

Hands-on training

FORWARD consultants train your team on the platform.

What the package covers

You get a discovery workshop, environment set-up and integration with your CRM (Salesforce Service Cloud). On top come contact and subscriber management, segmentation and targeting, email personalization, custom commercial and transactional email templates, a custom preference center and pre-designed journeys for promotional and transactional emails. Assets arrive in three languages: English plus two. Your team learns the platform in hands-on training from FORWARD consultants. If your campaigns already run and you want to use the platform more fully, our Marketing Cloud Enablement coaching (internal link: FastForward - Marketing Cloud Enablement Accelerator) fits better.

Have more questions? Here’s an FAQ

What is the Marketing Cloud Accelerator?

A packaged starting point for Salesforce Marketing Cloud. It combines custom templates, pre-built journeys, a preference center and hands-on training, delivered by FORWARD consultants.

Is Marketing Cloud Engagement being phased out?

Salesforce states it has no end-of-life, end-of-sale or end-of-roadmap plans for Marketing Cloud Engagement. Marketing Cloud Next, built on the core Salesforce platform, is the newer line, and Salesforce gives Engagement customers access to it through its “+” editions.

Marketing Cloud Engagement or Marketing Cloud Next: which one fits?

Engagement is the established platform for email and journey automation. Next is the newer generation, built directly on the Salesforce platform. The right one depends on where your customer data lives, which channels you run and how far ahead you plan. We map that with you first, and we deliver accelerators for both.

Is Marketing Cloud the same as Account Engagement (Pardot)?

No. Marketing Cloud Account Engagement, formerly Pardot, is Salesforce’s B2B marketing automation product. Marketing Cloud Engagement runs the email and journey campaigns this accelerator sets up.